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Your Roadside Assistance Program

The Intact Insurance Roadside Assistance Program offers the following services:

1. ROADSIDE ASSISTANCE SERVICES

  • Towing within a radius of 200 kilometres
  • Gas delivery, up to 10 litres
  • Tire change
  • Door unlocking
  • Battery boost
  • Winching (extrication)

Up to 5 service events per policy year, no matter who is driving the insured vehicle!

Towing due to mechanical failure

In the event of a mechanical failure, if your automobile cannot be driven despite attempts by our assistance service to start it again, it will be towed to any repair shop you choose within a 200 kilometre radius of the initial breakdown.

Gas delivery

If you run out of gasoline, our assistance service will provide an emergency gas delivery (up to 10 litres), free of charge, to get you to the nearest service station.

Battery boost

Our on-road experts will jump-start your vehicle's battery. If the vehicle fails to start, it will be towed, subject to the terms and conditions of this service.

Door unlocking

If your keys are locked in your vehicle, we will attempt to gain entry to your vehicle for you. However, if your keys are lost, and not in your vehicle, it will be towed, subject to the terms and conditions of this service.

Tire change

If you have a flat tire, the assistance service will install your spare tire if it is in good condition. If this is not the case, or you have more than one flat tire, your vehicle will be towed, subject to the terms and conditions of this service.

Extraction of stuck vehicle

We will extract the vehicle if it is stuck in mud or snow, provided that it is accessible and near a normal road. If the vehicle cannot be reached with normal emergency road service equipment, additional charges may apply.


Other conditions may apply for your RV. Please see your booklet for details.

For more information on your roadside assistance program, call Intact Insurance at 1(844) 428-2020


2. ADDITIONAL SERVICES

Trip interruption service

The trip interruption service allows you to be partially reimbursed for the cost of lodging, meals, car rental or transport to your destination or the return home when it takes several days to repair your vehicle and you are more than 160 kilometres away from your residence.

Recreational vehicle return in case of medical incapacitation

If, for more than 5 days, the driver is medically incapacitated and cannot drive the specified vehicle, and nobody travelling with the driver is able to drive it, we will arrange to return the vehicle to your home, if this service is not included in your travel insurance.

Telephone legal assistance

We provide access to legal information in areas of private and family law.
Areas covered:

  • Consumer disputes: breach of contract, false or fraudulent advertising, etc.
  • Bodily injury: negligence of third parties
  • Property and residential: hidden defects, builder’s mortgages, mortgage loans, land title
  • Family: child care, support payments, divorce, child protection
  • Labour: termination of employment, layoff, harassment (psychological or sexual), workplace accidents
  • Other: criminal, immigration, bankruptcy, tax, real estate, etc.

Legal assistance services for drivers

In addition to access to legal information, you will also benefit from the following services :

CASH APPEARANCE BOND

Une garantie de cautionnement de 500 $ US si, à la suite d’une infraction aux règlements de la circulation, vous êtes arrêté aux États-Unis.

BAIL RELEASE BOND

If you are charged with an offence related to the use of your motorhome or your automobile towing your trailer, for which a bail release bond applies, this coverage guarantees payment to a bondsman of the usual fee required to post bail on your behalf, to a maximum of US$18,000. Cash Appearance and Bail Release Bond fees are loaned to you by Intact Insurance when the necessary funds are not available to you. These funds must be repaid to Intact Insurance.

Travel planning

We will provide a detailed itinerary that meets your specific needs.

“Expert Companion” driver’s assistance

You can use this 24/7 information service while on the road, anywhere you go:

  • If you need to find the nearest gas stations, campsites with RV facilities, hospitals or medical centres
  • If you need to find a place to sleep or eat, or are looking for tourist attractions or scenic routes
  • If you are lost
  • For any other information related to your trip.

Legal

Your insurance contract prevails at all times; please consult it for a complete description of coverage and exclusions. Roadside assistance services are provided by an independent third party. Intact Insurance Design is a registered trademark of Intact Financial Corporation, used under licence.